What can I claim?
If your flight has been overbooked, it’s very likely you’re entitled to compensation. By answering a few simple questions you’ll find out if you can claim. It takes less than 99 seconds. At no cost and with no obligation.
How much could I get back?
For overbooked flights you can recover up to €600. What’s more, you can also claim expenses and damages arising from the incident.
Filing your claims has never been so easy
We want to make access to justice affordable, convenient and simple for all people and small and medium enterprises (SMEs). That’s why, when we talk about convenience, we mean it.
No Win No Fee
No upfront payments. We will advance all costs, including Court Representative and power of attorney. You will only pay our fees if your claim is successful.
You are in control
Where and when you want. The steps to file your claim are 100% online. We will bring you up to date on the status of your claim at least once a month. And you’ll always have access through your a
Receive your compensation upfront
If we think you have a strong case, we will automatically offer you an advance payment. And if you don’t win, you won’t have to pay it back.
If you’re at peace, so are we
We offer the option of including our insurance. So you won’t have anything to worry about in the unlikely event that your claim is unsuccessful. We will cover all incurred costs.
How long do I have to claim
Your right to claim and get your money back may be about to expire. This is why we recommend you do so as soon as possible.
How can I file my claim
We have worked hard on making sure recovering what’s yours, is as easy as possible
Share the documentation
We’ll tell you what we need to represent you. You choose how to send it, from your phone
We file your claim
You are in control. We’ll be in touch at least once a month. Simply put, we’ll keep you in the loop for each step of your claim.
Receive your compensation
When the process comes to an end, we’ll send you the settlement and ask for your bank
details to issue the payment. We guarantee transparency from start to finish.
How much will I receive in my bank account
We will advance all the costs so you don’t have to pay anything upfront. If you don’t win, you won’t have to pay our fees.
Let’s see an example to make it easier. Imagine that your claim was successful and the court ruled you are owed 600€ in compensation. This will be the ‘principal’ amount. In this case, you would get back 418.5€, minus any costs if the case is decided in court. The rest would be for our fees.
Clear sums. Here are our estimates for this example of what your net compensation would be:
- Percentage over the ‘principal’ amount: 25% x €600 + 21% VAT = €181.5
- Costs (only if the issue is resolved in court): €15 + 21% VAT = €18.15
- Net compensation (without going to court): €600 – €181.5 = €418.5
- Net compensation (if the issue is resolved in court): €600 – €181.5 – €18.15 = €400.35
I want to know more
There are two regulations in force to assess how much and how passengers will be compensated by airlines. This will depend on the territory from which the flight took off/landed:
- Regulation 261/2004 of the European Union.
For flights that are operated by European companies, regardless of the place of departure or destination. Or for flights departing from a European airport.
- The Montreal Convention.
For flights operated by non-European companies and departing from somewhere outside the European Union.
The vast majority of flight claims are subject to EU regulations. Most claims for flight delays and cancellations are focused on low-cost airlines. And these are the destinations most frequented.
If you arrived on time at the boarding gate and your documentation was in order, you can and should claim. Even if you were boarded on a different plane. As long as you didn’t voluntarily avoid boarding the plane. And if you arrived at your destination with, at least, a 3-hour delay.
Eu regulations foresee compensation for flight delays, cancellation, and overbooking. This is calculated based on the kilometres between the flight origin and destination:
- Less than 1,500 km = €250.
- 1,500-3,500 km = €400.
- More than 3,500 km = €600
You can also find out by filling out our form. It will take you less than 99 seconds. We will let you know if you are eligible to file a claim and an estimated amount. Free of charge and with no obligation.
Apart from compensation, you have other rights, depending on the case.
- If you’re delayed by more than 5 hours and you don’t want to board the plane, you
have the right to cancel your flight. And be reimbursed or be offered an alternative
means of transportation.
- If your flight does not take off until the following day, you’re entitled to one night’s
hotel accommodation as well as airport transfers. These services are usually provided
by the airline. We recommend checking before booking anything yourself.
Cancellation and overbooking:
- You have the right to cancel your flight if you no longer wish to travel. You can get a full
refund or be offered alternative transport on the same date.
- For overbooked flights, the airline is likely to offer you a deal or compensation. We
advise you not to accept it. Doing so will prevent you from making a claim and
recovering all the money you’re entitled to.
Whatever your case may be, you can also claim:
- Expenses incurred from the incident such as hotels, taxis, car rentals, missed
excursions, or meals at the airport, among others.
- Damages such as missed days of work, leave, meetings, job interviews, or events,
Even if you no longer have your boarding pass, you can ask your airline for a boarding certificate. For this, you’ll need to make a written request to your airline. It’s important that you include the following information:
- Name, surname, and ID number.
- Booking reference and flight path.
What’s ours is yours
We will tell you everything we know.
What if you get back more money than you expected?
It's normal to not be aware of everything you can claim. The same can be said regarding the protection of your interests. You can find out in under 99 seconds by answering a few simple questions.I want to start