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There are two regulations in force to assess how much and how passengers will be compensated by airlines. This will depend on the territory from which the flight took off/landed:
The vast majority of flight claims are subject to EU regulations. Most claims for flight delays and cancellations are focused on low-cost airlines. And these are the destinations most frequented.
In each case, the first thing we must take into account is the duration. You’re entitled to compensation for up to €600 when:
Through the Montreal Convention, it’s more complicated to estimate compensation, since it doesn’t specify the amount for delays or cancellations. Therefore, it’s up to the judge to decide the amount of compensation for the incident. In this case, we recommend claiming for delays over 12 hours.
You can also find out by filling out our form. It will take you less than 99 seconds. We will let you know if you are eligible to file a claim and an estimated amount. Free of charge and with no obligation.
If you arrived on time at the boarding gate and your documentation was in order, you can and should claim. Even if you were boarded on a different plane. As long as you didn’t voluntarily avoid boarding the plane. And if you arrived at your destination with, at least, a 3-hour delay.
Eu regulations foresee compensation for flight delays, cancellation, and overbooking. This is calculated based on the kilometres between the flight origin and destination:
You can also find out by filling out our form. It will take you less than 99 seconds. We will let you know if you are eligible to file a claim and an estimated amount. Free of charge and with no obligation.
Apart from compensation, you have other rights, depending on the case.
Delays:
Cancellation and overbooking:
Whatever your case may be, you can also claim:
Even if you no longer have your boarding pass, you can ask your airline for a boarding certificate. For this, you’ll need to make a written request to your airline. It’s important that you include the following information:
On average, it takes one year. This will depend on many factors, such as if the airline is willing to reach an out-of-court settlement or not.
These are extraordinary circumstances for which a flight may be delayed or cancelled. These are the only cases where it’s not possible to file a claim.
According to European regulations you have up to 5 years to make your claim from the date of the incident, regardless of whether it’s due to a delay, cancellation, or overbooking.
Through the Montreal Convention, you only have 2 years.
Your ID card or passport and your flight tickets or boarding pass are enough to justify and claim your flights.
To speed up the claim process, it’s advised to have one of the following documents at hand:
What if you get back more money than you expected?
It's normal to not be aware of everything you can claim. The same can be said regarding the protection of your interests. You can find out in under 99 seconds by answering a few simple questions.
I want to startIt's normal to not be aware of everything you can claim. The same can be said regarding the protection of your interests. You can find out in under 99 seconds by answering a few simple questions