Flights

  1. What regulations are in place to claim on flights?

    There are two regulations in force to assess how much and how passengers will be compensated by airlines. This will depend on the territory from which the flight took off/landed:

    1. Regulation 261/2004 of the European Union.
      For flights that are operated by European companies, regardless of the place of departure or destination. Or for flights departing from a European airport.
    2. The Montreal Convention.
      For flights operated by non-European companies and departing from somewhere outside the European Union.

    The vast majority of flight claims are subject to EU regulations. Most claims for flight delays and cancellations are focused on low-cost airlines. And these are the destinations most frequented.

  2. How can I find out if I can claim a delayed or cancelled flight?

    In each case, the first thing we must take into account is the duration. You’re entitled to compensation for up to €600 when:

    1. Your flight has been delayed 3 or more hours.
    2. Your flight has been cancelled and you were given less than 14 days’ notice. If you have expenses incurred from the incident, you can claim them. Even if you were notified in time.

    Through the Montreal Convention, it’s more complicated to estimate compensation, since it doesn’t specify the amount for delays or cancellations. Therefore, it’s up to the judge to decide the amount of compensation for the incident. In this case, we recommend claiming for delays over 12 hours.

    You can also find out by filling out our form. It will take you less than 99 seconds. We will let you know if you are eligible to file a claim and an estimated amount. Free of charge and with no obligation.

  3. How can I find out if I can claim an overbooked flight?

    If you arrived on time at the boarding gate and your documentation was in order, you can and should claim. Even if you were boarded on a different plane. As long as you didn’t voluntarily avoid boarding the plane. And if you arrived at your destination with, at least, a 3-hour delay.

  4. How much am I entitled to in compensation?

    Eu regulations foresee compensation for flight delays, cancellation, and overbooking. This is calculated based on the kilometres between the flight origin and destination:

    • Less than 1,500 km = €250.
    • 1,500-3,500 km = €400.
    • More than 3,500 km = €600

    You can also find out by filling out our form. It will take you less than 99 seconds. We will let you know if you are eligible to file a claim and an estimated amount. Free of charge and with no obligation.

  5. What else can I claim?

    Apart from compensation, you have other rights, depending on the case.

    Delays:

    • If you’re delayed by more than 5 hours and you don’t want to board the plane, you
      have the right to cancel your flight. And be reimbursed or be offered an alternative
      means of transportation.
    • If your flight does not take off until the following day, you’re entitled to one night’s
      hotel accommodation as well as airport transfers. These services are usually provided
      by the airline. We recommend checking before booking anything yourself.

    Cancellation and overbooking:

    • You have the right to cancel your flight if you no longer wish to travel. You can get a full
      refund or be offered alternative transport on the same date.
    • For overbooked flights, the airline is likely to offer you a deal or compensation. We
      advise you not to accept it. Doing so will prevent you from making a claim and
      recovering all the money you’re entitled to.

    Whatever your case may be, you can also claim:

    • Expenses incurred from the incident such as hotels, taxis, car rentals, missed
      excursions, or meals at the airport, among others.
    • Damages such as missed days of work, leave, meetings, job interviews, or events,
      among others.

  6. How can I request a boarding certificate?

    Even if you no longer have your boarding pass, you can ask your airline for a boarding certificate. For this, you’ll need to make a written request to your airline. It’s important that you include the following information:

    • Name, surname, and ID number.
    • Booking reference and flight path.

  7. How long can a flight claim take?

    On average, it takes one year. This will depend on many factors, such as if the airline is willing to reach an out-of-court settlement or not.

  8. What does a delay or cancellation due to force majeure mean?

    These are extraordinary circumstances for which a flight may be delayed or cancelled. These are the only cases where it’s not possible to file a claim.

    • Closure of the airport or airspace.
    • Unavoidable security risks.
    • Political turmoil.
    • Adverse weather conditions.
    • Impact of birds on the engine.

  9. What are the deadlines for filing a claim?

    According to European regulations you have up to 5 years to make your claim from the date of the incident, regardless of whether it’s due to a delay, cancellation, or overbooking.

    Through the Montreal Convention, you only have 2 years.

  10. What documentation do I need to claim?

    Your ID card or passport and your flight tickets or boarding pass are enough to justify and claim your flights.
    To speed up the claim process, it’s advised to have one of the following documents at hand:

    • Booking confirmation with all the flight numbers, dates, times, and passenger IDs.
    • If the incident took place on the first leg and you missed your connecting flight, or the
      tickets for the flight you were rebooked on to reach your destination.
    • To claim additional expenses you’ll always have to prove the actual arrival time at your
      final destination and attach your airline tickets.
    • If you were travelling with minors, your Spanish family book (Libro de familia) or birth
      certificate.
    • A copy of the claim made at the airport.
    • For flight delays under the Montreal Convention, add a screenshot to prove the actual
      arrival time was + 12 hour delay.

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